Refund policy

Solace Layers
https://solacelayers.com

Last updated: November 12, 2026

We want you to be happy with what you ordered. This policy explains how returns and refunds work at Solace Layers.

Most of our pieces are fulfilled by Shopify Collective suppliers and ship to you directly from those suppliers, often as single items and sometimes in separate packages. Returns are sent back to the supplier that fulfilled your item, not to a Solace Layers warehouse. We'll give you the exact return instructions when you start a return.

How to start a return

Email us at support@solacelayers.com with:

your order number
the item and size you want to return
the reason for the return
photos, if the item is damaged, defective, or not what you ordered

We'll reply with next steps, including where to send the item. Please wait for our instructions before you ship anything back.

Return window

You have 30 days from the date your order is delivered to start a return. If a package has more than one delivery date, the 30 days start on the delivery date of the item you want to return.

Condition of returned items

Unless an item is damaged, defective, or not what you ordered, it must be:

unworn and unwashed
in the same condition as when it arrived
in its original packaging, with tags attached, when tags were included

We may decline a return, or refund only part of the purchase, if an item comes back worn, washed, damaged by use, missing tags, or incomplete.

Intimates — final sale for hygiene

For hygiene reasons, the following items are final sale and cannot be returned or refunded if they have been worn, tried on, or had hygiene liners or seals removed:

bras and bralettes
panties and underwear
shapewear
socks

These items can be returned if they arrive damaged, defective, or are the wrong item, under the damaged and incorrect-item rules below.

Damaged, defective, or incorrect items

If an item arrives damaged, is defective, or is the wrong item, email us within 7 days of delivery and include clear photos of the item, any defects, and the packaging if it's relevant.

We'll offer a replacement or a refund, at no cost to you, including return shipping. If a replacement is out of stock, we'll refund you.

Who pays return shipping

Change of mind, fit, or style: you pay the return shipping cost. We recommend a trackable service and that you keep the receipt until your refund is complete. We're not responsible for return packages that are lost or damaged on the way back.
Damaged, defective, or wrong items: we cover return shipping.

Refunds

Once we (or the supplier) receive and inspect your return, we'll refund the item price to the original payment method. Refunds usually appear within 5 to 10 business days after the return is received. Your bank or card issuer may take a little longer to post the credit.

Original outbound shipping is refunded only when the return is for a damaged, defective, or incorrect item, or when we made an error.

We do not charge a restocking fee.

No exchanges

We don't offer direct exchanges, because items often ship from different suppliers and in single units. To get a different size or color, return the original item and place a new order.

Sale and Black Friday / Cyber Monday items

Items purchased on sale, during a promotion, or during Black Friday / Cyber Monday (including a storewide percentage-off offer) may be returned under the same rules as regular-price items, including the intimates final-sale rule.

Gift cards

Gift cards and e-gift cards are non-refundable, except where the law requires it.

Cancellations

If you need to change or cancel an order, email us as soon as you can at the support address above. We'll try to stop the order if it has not yet shipped. Once an item has shipped, this return policy applies instead.